A. About UOBAM Online
B. About Unit Trust
C. Login Issues
D. UOBAM Online Transactions
E. Security Issues
F. Username and Password
G. Helpdesk


A. About UOBAM Online

Q1. What is UOBAM Online?
Q2. Why should I choose to do my unit trust transactions via UOBAM Online?
Q3. What can I do on UOBAM Online?
Q4. Is UOBAM Online available 24 hours a day?
Q5. Who can transact on UOBAM Online?
Q6. How can I be sure that UOBAM has received my unit trust trade instructions?
Q7. If my connection to the Internet get disconnected while I am transacting on UOBAM Online, how will I know whether my transaction has been effected?
Q8. Do I have to pay to use UOBAM Online?
Q9. Where can I obtain a copy of the UOBAM Online Terms and Conditions?

B. About Unit Trust
Q10. How does a unit trust work?
Q11. What are the benefits of investing in a unit trust?
Q12. How do I choose a unit trust that is right for me?
Q13. How can I monitor the performance of unit trusts?
Q14. Are there costs and charges when I invest in unit trusts?
Q15. How are dividends and income distributed?
Q16. Do I need to pay tax for the income earned from my unit trust investments?

C. Login Issues
Q17. How can I login to UOBAM Online?
Q18. I have UOBAM account but never access your website online (i.e not a UOBAM Online customer). However, I am a UOB Personal internet Banking customer, how should I login?
Q19. I have UOBAM account but never access your website online (i.e not a UOBAM Online customer). Furthermore, I am also not a UOB Personal Internet Banking customer, how should I login?

D. UOBAM Online Transaction
Q20. What are the different types of online services available to Registered Users?
Q21. How do I check my current UOBAM unit trust holdings?
Q22. How can I get details of my transaction history?
Q23. I have just done some transactions online recently and I want to know the status. How can I check?
Q24. I have bought some UOBAM unit trusts at a UOB Branch recently. Can I check the status online?
Q25. How can I purchase unit trusts on UOBAM Online?
Q26. How can I sell unit trusts on UOBAM Online?
Q27. How can I apply for RSP on UOBAM Online?
Q28. How can I be sure that my online transactions have been received by UOBAM?
Q29. What are the modes of payment available to me for online transaction?
Q30. How can I update my personal particulars?
Q31. Can I send my transaction instructions to you by email?

E. Security Issues
Q32. Is transacting on UOBAM Online secure?
Q33. How can I be certain that the web page I am on is secure?
Q34. What additional steps can I take to make my online transaction even more secure?
Q35. What should I do if I lose my PIN/Password for UOBAM Online?
Q36. How can I clear my disk cache?

F. Username and Password
Q37. Under the new UOBAM Online, it is true that I just need to have a set of Username and Password to access both UOBAM Online and UOB Personal Internet Banking?
Q38. Can I change my UOBAM Online/UOB Personal Internet Banking Username?
Q39. Can I change my UOBAM Online/UOB Personal Internet Banking Password?
Q40. I have forgotten my UOBAM Online/UOB Personal Internet Banking Password. How can I get it replaced?

G. Helpdesk
Q41. What do I do if I have lost/forgotten my UOBAM Online/UOB Personal Internet Banking Access Code/User ID/Username or PIN/Password or if my PIN/Password has been deactivated?
Q42. Who can I contact should I encounter difficulties while transacting on UOBAM Online?
Q43. Who can I contact if I require navigational or technical assistance?






A. About UOBAM Online

Q1: What is UOBAM Online?

UOBAM Online is specially developed by UOB Asset Management to provide secure unit trust transactions over the Internet, using the latest Internet banking technology. We are the first Fund Manager in Singapore to allow buying and selling of unit trust online.


Q2: Why should I choose to do my unit trust transactions via UOBAM Online?

UOBAM Online keeps you completely mobile as you can access your UOBAM accounts and carry out unit trust transactions online with us from anywhere - at home, at the office or when you are out of town. We introduced UOBAM Online service with the intention of providing a convenient means for you to transact with us day or night.

Q3: What can I do on UOBAM Online?

UOBAM Online allows you to do the following:

• Purchase unit trusts online using CPF accounts, SRS accounts, credit cards, cheques or direct debit from UOB retail accounts
• Apply for Regular Savings Plan online
• Realise unit trusts online
• Check your current investment holdings
• Check your transaction status for the past 8 weeks
• View your transaction history for the past 3 months
• Update your user profile
• View fund prices online
• View fund historical performance online
• Obtain monthly market updates and fund fact sheets
• Create a watch list for your Top 3 favorite funds
• View our latest online promotion
• Use our personalized Investment Wizard to guide you in your investment

The above list is not exhaustive. We encourage you to explore our website and find out for yourself the various services and interesting information our website is offering you.


Q4: Is UOBAM Online available 24 hours a day?

Yes, UOBAM Online is available 24 hours a day, 7 days a week.


Q5: Who can transact on UOBAM Online?

All individuals aged 21 years and above can transact on UOBAM Online. If you are an existing UOBAM Account Holder, you can just login as a Registered User. For more information on online account, please go to "Getting Started" > "Online Account"

Please note that UOBAM Online is currently not available to UOBAM's Joint Account Holders and Corporate Account Holders.


Q6: How can I be sure that UOBAM has received my unit trust trade instructions?

For all transactions that are available on UOBAM Online, you are given a transaction Reference Number on the screen when you have successfully completed each transaction. Thus, it is important that you wait for the transaction Reference Number to appear on your screen before you change screens or exit from the UOBAM Online website. Please take note of this Reference Number for your future correspondences with UOBAM.


Q7: If my connection to the Internet get disconnected while I am transacting on UOBAM Online, how will I know whether my transaction has been effected?

Should the UOBAM Online service become temporarily unavailable, you can be assured that your transaction has been successfully completed once you receive the transaction Reference Number. However, if you do not receive any transaction Reference Number, you will need to perform the transaction again.


Q8: Do I have to pay to use UOBAM Online?

No, UOBAM Online is available to you at no cost.


Q9: Where can I obtain a copy of the UOBAM Online Terms and Conditions?

You can find the Terms and Conditions on the UOBAM Online website. Alternatively, you can contact our 24-hour hotline number at 1800 222 2228 and request a copy to be sent to you by fax or email.


B. About Unit Trust

Q10: How does a unit trust work?

It's really very simple. The pool of money is split into a number of equal parts called units. Each unit represents exactly the same proportion of the value of the shares held by the unit trust. As an investor, you "buy into" the pool by purchasing these units. Then, as the stocks held by the unit trust increase in value, so does the value of your units.


Q11: What are the benefits of investing in a unit trust?

· Low minimum investment
You can start investing with as little as S$500. This allows you to buy into a unit trust that already has a diversified portfolio.

· Professional management
Few of us are experts of the stock market. The great thing about investing in unit trusts is that you don't have to be one! You can sleep soundly knowing that your money is in the hands of experienced professionals who continuously monitor a fund's performance round- the-clock. These fund managers have access to important, up-to-the-minute information about markets and companies, and will decide when is the right moment to buy or sell.

· Spreading the risks
When your money is at stake, it's important to spread the risks of your investments as widely as possible. The advantage of investing in unit trusts is that you pool your money with other investors and buy into a range of shares which usually comprises between 40 and 50 companies. Should the value of one company's shares fall, it's more often than not made up for by a rise in the value of other shares in the fund. As an individual investor, you wouldn't be able to achieve this kind of risk diversification simply because you wouldn't be able to draw on such extensive financial resources.

· You're in control
Although unit trusts are managed by experienced fund managers, you remain in complete control of your investment portfolio, since you decide which markets to invest in, how much to invest, and when to buy and sell your units.

· Complete liquidity
With unit trusts, you never have to worry about finding a buyer for your units. This is because the Fund Manager is obliged to buy back your units whenever you decide to sell them. This is unlike investing in stocks and shares where you may not be able to find a ready buyer when you want one.

· Access to specialised markets and Overseas opportunities
Unit trusts give you the opportunity to invest in specialised and Overseas markets. Again, it would be difficult or impossible for an individual to access such markets directly as to do so requires much time spent on careful research to gain in-depth knowledge of these markets.


Q12: How do I choose a unit trust that is right for me?

· Set your goals
Ask yourself what you are really trying to achieve. This may seem obvious - you want to make money! But don't forget that risk and returns go hand-in-hand; so you must determine your objectives and then balance them against the risks you are prepared to take. It's important, therefore, to identify your level of risk tolerance from the beginning and ensure that you understand the risks associated with the type of unit trust investment you have picked.

· Know what kind of an investor you are
Are you a risk-taker, prepared to weather a few knocks in exchange for the possibility of higher rewards? Or are you the steadier, more conservative type who prefers to opt for lower returns but greater security and stability? Know your risk appetite and you're on the way to choosing the right unit trusts.

· Think medium- to long-term
Most unit trusts offer potentially good returns over the long run. However, be prepared to hold onto your investments as unit trusts are regarded as medium- to long-term investments. Just like many other investments, the value of unit trusts can rise and fall on a daily basis. But don't panic. If an investment temporarily falls, this can sometimes provide an excellent opportunity to invest more money, averaging your price while the market offers good value.

· Be sure to diversify
All unit trusts spread risks to some extent by investing in a range of stocks. However, you can take this one step further. Spread your own risks by investing in a variety of unit trusts which allows you to meet all your investment objectives under the same "family tree".

You may want to use our Investment Wizard to guide you in choosing the right unit trusts according to your risk profile.


Q13: How can I monitor the performance of unit trusts?

There are several ways to monitor the performance of the unit trusts you have invested in. You can check our daily unit trust prices publish in Today and at our Fund Price webpage. You can also check out these prices on Reuters at "UOBAM" and on Bloomberg at "TKUOB". You can also call our 24-hour hotline number to check the prices at 1800 222 2228.

To keep you updated over the longer term, we send you quarterly Fund Focus magazine that summarise the main features of our unit trusts and their performance, as well as market reviews and outlook.


Q14: Are there costs and charges when I invest in unit trusts?

There are charges incurred when you invest in unit trusts. You buy units at the offer price and sell back to the Fund Manager at the bid price. The difference between the offer price and the bid price is called the "spread". This is usually around 5%. As the sales and transaction fees are already built into the "spread", you don't need to pay these charges in cash.

There is also an annual management fee, ranging from 1% to 1.75% per annum. This fee is, however, transparent to you as it is deducted from the value of the funds.


Q15: How are dividends and income distributed?

Dividends may be declared and paid out annually, at the discretion of the fund manager, after considering the cost of distribution.


Q16: Do I need to pay tax for the income earned from my unit trust investments?

There is no capital gains tax in Singapore and you will not be taxed on your profit when you sell your investments in a designated unit trust unless the gains are derived from a trade of buying and selling the investments in unit trust.

In general, the tax rules for the distributions from a designated unit trust (other than those made out of underlying franked Singapore dividends received by the unit trust) are as follows:-

• If you are a Singapore resident individual investor, the distributions will be exempted from tax if the distributions are not considered as gains or profits from any trade, business or profession, or derived through a partnership in Singapore.

• If you are a Singapore resident institutional investor, or if the distributions are considered as gains or profits from any trade, business or profession, or derived through a partnership in Singapore , the distributions will be taxed.

• If you are a non-resident investor, the distributions will be exempted from tax.

Distributions from a designated unit trust paid out of underlying franked Singapore dividends will continue to be taxed. Singapore resident investors can claim tax credits against the income tax paid on the income. Investors should submit the tax vouchers to the tax authorities together with their tax returns.

Non-resident investors should seek professional advice regarding the legal and taxation implications in their country of citizenship or residence.


C. Login Issues


Q17: How can I login to UOBAM Online?

There are two ways to login to UOBAM Online:

(a) One way is to go to UOBAM website directly at www.uobgroup.com/uobam and click the "UOBAM Login" button.

(b) Alternatively, you can go to UOB Group website at www.uobgroup.com and login to UOB Personal Internet Banking. After you have logged in, you will see a list of online services on the left-hand panel. Select "UOBAM Unit Trusts".


Q18: I have UOBAM account but never access your website online (i.e not a UOBAM Online customer). However, I am a UOB Personal Internet Banking customer, how should I login?

You have to link your UOBAM account to your UOB Personal Internet Banking so that you can use the same Username and Password to access UOBAM Online and login as a Registered User. You can obtain the Account Linking Form online at "Bring me to..." > "Material Request" > "Forms".


Q19: I have UOBAM account but never access your website online (i.e not a UOBAM Online customer). Furthermore, I am also not a UOB Personal Internet Banking customer, how should I login?

If you have an UOBAM account but do not have online Username and Password, you can register online to apply for online access and to link your UOBAM account. To register online, please click here.


D. UOBAM Online Transaction

Q20: What are the different types of online services available to Registered Users?

For Registered Users, you can have access to our full suite of online services, including purchasing and selling of unit trusts, viewing transaction history and status, enquire on holdings etc.

Therefore, if you have an account with UOBAM but do not have any Username and Password, we strongly advise you to register online and link your account. After doing that, you will be able to login as Registered User and enjoy complete suite of our online services.


Q21: How do I check my current UOBAM unit trust holdings?

If you are a Registered User, after you have successfully logged in, you will see a list of online services on the left-hand panel. Please select “UOBAM Unit Trust” to see your unit trust holdings online.


Q22: How can I get details of my transaction history?

If you are a Registered User, you can enquire on your transaction history after login by selecting "Transaction History" at the left-hand column. You can choose to make the enquiry for a particular unit trust, month or type of transaction. The Transaction History shows all your successful transactions done via all sales channels, except for those UOBAM funds which you bought at other 3rd party sales channels. Up to three months of transaction history are available online.


Q23: I have just done some transactions online recently and I want to know the status. How can I check?

If you are a Registered User, after login you can check the status of your recent transactions by selecting "Transaction Status" at the left-hand column. It shows the status of all your transactions performed at UOBAM Online within the last eight weeks.


Q24: I have bought some UOBAM unit trusts at a UOB Branch recently. Can I check the status online?

No, the Transaction Status at UOBAM Online only shows the status of those transactions that are done online.


Q25: How can I purchase unit trusts on UOBAM Online?

We provide comprehensive step-by-step procedures to guide you on your online purchase for Registered User. Please go to "Getting Started" > "Buy & Sell" for the detailed steps.


Q26: How can I sell unit trusts on UOBAM Online?

Only Registered User can sell their unit trusts online. For step-by-step guidance, please go to "Getting Started" > "Buy & Sell" for the detailed procedures.


Q27: How can I apply for RSP on UOBAM Online?

For step-by-step guidance, please go to "Getting Started" > "RSP" for the detailed procedures.


Q28: How can I be sure that my online transactions have been received by UOBAM?

For each online transaction, you will be assigned a unique Reference Number when your online transaction is successfully completed. If you do not receive this Reference Number, you would have to repeat your transaction. Please take note of this Reference Number for your future correspondences with UOBAM.


Q29: What are the modes of payment available to me for online transaction?

Basically, you can use to purchase unit trust by cheque, credit card, direct debit from UOB Account, CPF Ordinary Account, CPF Special Account and SRS Account. For more details, please go to "Getting Started" > "Payment Mode".


Q30: How can I update my personal particulars?

To update your personal particulars, please complete the "Change of Personal Particulars Form" , sign on it using the same signature as that reflected in our records and mail the form to us.

However, you can update your User Profile, Contact Numbers and Notification Method online.


Q31: Can I send my transaction instructions to you by email?

For security reasons, we are unable to accept transaction instructions by email. However, we welcome your feedback and suggestions by email as we are constantly looking towards enhancing and improving our website in order to serve you better.


E. Security Issues

Q32: Is transacting on UOBAM Online secure?

UOBAM Online has, in place, a system that provides a high standard of security for transaction over the Internet. This security system employs:

· Multiple levels of firewalls;
• 128-bit Secure Sockets Layer (SSL) encryption - currently recognised internationally to be of the highest standard in encryption technology commercially available; and
• a two-tier authentication technology that uses a Username and Password

to safeguard the confidentiality of your personal account information and online transaction.

Secondly, as a Registered User, you must enter your Access Code/User ID/Username and PIN/Password every time you logon to UOBAM Online. Should you key in the incorrect Password three consecutive times, your Password will be deactivated at subsequent attempts. This is designed as a security feature.

Thirdly, when there is no activity for a stipulated period of time, UOBAM will terminate your secure UOBAM Online session to help prevent any unauthorised access.


Q33: How can I be certain that the web page I am on is secure?

After logging in to UOBAM Online, check that the website address at the top status bar of your browser changes from http:// to https:// and that a security icon (as symbolised by a lock) appears at the bottom status bar of your browser. This indicates that the web page that you are online with uses encryption technology. You can double click on the security icon to view information pertaining to the security certificate for the web page.


Q34: What additional steps can I take to make my online transaction even more secure?

While UOBAM has taken steps to keep your account information secure, you, as a Registered User, also play an important role in maintaining the security of your account information.

• Keep your Access Code/User ID/Username and PIN/Password confidential. Memorise them and NEVER write them anywhere nor reveal them to anyone. Please note that no staff member of the UOB Group should ever ask you for your Access Code/User ID/Username and PIN/Password for whatsoever reasons.

• You should also change your PIN/Password from time to time, using the 'Change Password' feature available on UOB Personal Internet Banking.

• Before you exit from UOBAM Online, always clear your browser's disk cache, especially if you are accessing your accounts from public terminals. This will prevent your account information from being kept on the terminals. Instructions on how to clear your browser's disk cache are provided in Q36 below.

• You should always exit UOBAM Online before moving on to other websites.

• Install an effective personal Firewall1 on your PC together with Anti-virus2 and Anti-Trojan horse3 softwares to safeguard your PC from viruses and malicious programmes. Viruses and malicious programmes may damage and/or destroy your personal data if undetected. Worse, some can even capture your password keystrokes and other personal information and send them to another person without your consent.
 

1 Personal Firewall
Personal firewalls serve two basic functions. They protect your system from unsolicited scans coming from the Internet and usually offer outbound controls as well. An inbound scan will look for and block any uninvited commands, instructions, programmes or messages from entering your system, while outbound controls will look for and block unfamiliar programmes (like viruses and Trojan horses) from trying to send out messages from your computer.

2 Anti-Virus Software
Anti-virus softwares scan your hard disk to find and remove viruses. To some extent, these products can also scan and may be able to remove worms and Trojan horses.

3 Anti-Trojan Horse Software
Anti-Trojan horse softwares can identify and remove more programmes that act like Trojan horses than anti-virus softwares can. A Trojan horse programme is usually an innocent programme or utility that you might download on your PC. However, behind the programme’s perceived functions lurks a function that allows it to damage your computer or steal your personal information.

You can refer to our Privacy & Security for more information on Your Role In Safeguarding Your Personal Data And Account Information.


Q35: What should I do if I lose my PIN/Password for UOBAM Online?

Should you lose your PIN/Password for UOBAM Online/UOB Personal Internet Banking, or suspect that the secrecy of your Password has been compromised, or notice any unusual activity with your account(s), you should notify us immediately by calling 1800 222 2228 (24-hour, toll-free).


Q36: How can I clear my disk cache?

To clear your disk cache, just follow these steps:

For IE 5.0 and above:
1. Select 'Tools' from the Menu Bar.
2. Select 'Internet Options'.
3. Select 'General' tab.
4. Click the 'Delete Files' button under Temporary Internet files.
5. Click 'OK' to exit the dialogue box.

For Navigator 4.5 and above:
1. Select 'Edit' from the Menu Bar.
2. Select 'Preferences'.
3. Expand 'Advanced' to show 'Cache'.
4. Select 'Cache'.
5. Click on the 'Clear Disk Cache Now' button and answer yes.
6. Click on the 'Clear Memory Cache Now' button and answer yes.
7. Click 'OK' to exit the dialogue box.


F. Username and Password

Q37: Under the new UOBAM Online, is it true that I just need to have a set of Username and Password to access both UOBAM Online and UOB Personal Internet Banking?

Yes, this is an improvement of our new online system. It provides a convenient means for you to just memorise one set of Username and Password, and have a single entry point to both UOBAM Online and UOB Personal Internet Banking.


Q38: Can I change my UOBAM Online/UOB Personal Internet Banking Username?

Once you have selected your preferred UOBAM Online/UOB Personal Internet Banking Username, you will not be able to change it. For security reasons, choose a Username that will not be easily known to a third party.


Q39: Can I change my UOBAM Online/UOB Personal Internet Banking Password?

Yes, you can change your UOBAM Online/UOB Personal Internet Banking Password after you have logged in. You can do so by selecting the "Change Password" feature. As a prudent security measure, change your Password periodically. To learn more about safeguarding your password, please refer to our security recommendations


Q40: I have forgotten my UOBAM Online/UOB Personal Internet Banking Password. How can I get it replaced?

You can replace your existing Password in the following ways:

· Call UOBAM 24-hour customer service hotline at 1800 222 2228 to request a Password Replacement Form to be sent to you.
· Obtain the Password Replacement Form online by clicking here, complete it and return it by mail
· Complete the Password Replacement Form at your nearest UOB Group Branch.
· Go to any UOB ATM and do a Password Replacement.


G. Helpdesk

Q41: What do I do if I have lost/forgotten my UOBAM Online/UOB Personal Internet Banking Access Code/User ID/Username or PIN/Password or if my PIN/Password has been deactivated?

You can contact our 24-hour customer service hotline at 1800 222 2228. Alternatively, you can email us at uobam@uobgroup.com.


Q42: Who can I contact should I encounter difficulties while transacting on UOBAM Online?

You can contact our 24-hour customer service hotline at 1800 222 2228. Alternatively, you can email us at uobam@uobgroup.com


Q43: Who can I contact if I require navigational or technical assistance?

If you require navigational assistance on our website, you can view our Site Map which will enable you to have direct access to the particular service or product. Alternatively, you can contact our 24-hour customer service hotline at 1800 222 2228.

If you encounter difficulty logging on to UOBAM Online and require technical assistance, you can contact your Internet Service Provider.



Copyright © 2006 UOB Asset Management Ltd. Company Reg No. 198600120Z.
All rights reserved. A member of the United Overseas Bank Group.